Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated in my country?
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Yes, Pitch Notes operates under a licence from the Malta Gaming Authority (MGA) and is also licensed by the UK Gambling Commission (UKGC). All licences require rigorous compliance with fairness, player protection, and anti‑money‑laundering standards. You can verify the current licence numbers on our Regulatory Information page.
02 What documents do I need to verify my Pitch Notes account?
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To verify your account you must provide a clear copy of a government‑issued photo ID (passport, driving licence or national ID), a recent utility bill or bank statement showing your name and address, and for card payments a photo of the card used (with middle digits blanked). Verification is usually completed within 24 hours, but can take up to three business days if additional checks are required.
03 What payment methods can I use to deposit funds on Pitch Notes, and how long do withdrawals take?
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Pitch Notes accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer; crypto deposits (BTC, ETH, USDT) are also available with no minimum. Deposits are instant for most methods, while withdrawals to e‑wallets are processed within 24 hours and card or bank transfers take 3‑5 business days. All transactions are protected by 256‑bit SSL encryption.
04 How do I claim the Pitch Notes welcome bonus and what are the wagering requirements?
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New players can claim a 100 % match bonus up to £200 on their first deposit by entering the promo code WELCOME at the cashier. The bonus carries a 35× wagering requirement that must be met within 30 days, and only bets placed at odds of 1.80 or higher count toward the rollover. Once the requirement is cleared, the bonus funds become withdrawable.
05 What types of bets can I place on World Cup matches and how are the odds calculated?
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Pitch Notes offers pre‑match and live betting on outcomes such as 1X2, over/under, Asian handicaps, correct score, and special props (e.g., first goalscorer). Odds are set by our trading team using statistical models, team news, and market movements, and they update in real time as the match progresses. You can view all available markets and their current odds in the ‘World Cup’ section of the sportsbook.
06 What responsible gambling tools does Pitch Notes provide to help me stay in control?
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Pitch Notes lets you set daily, weekly, or monthly deposit limits, loss limits, and wagering caps, and you can also use reality‑check reminders or temporarily suspend your account via a self‑exclusion period. All these options are available in the ‘Responsible Gambling’ section of your account settings, and links to professional support organisations are provided. Using these tools does not affect your existing balance, but any active limits remain until you choose to adjust them.